Effective Date: 28.01.2025

This Cancellation, Rescheduling and Refund Policy outlines the terms related to appointment cancellations, rescheduling and refunds for (a) consultations and (b) the 12-week program provided by Fin the Dietitian.

A.     Cancellation, Rescheduling and Refund for Consultations

1.    Non-Refundable Assessment Fee for Consultations

Once you book a consultation, you are required to complete dietetic assessment forms before your session. The preparation and analysis of these forms begin immediately upon receipt. As such, 30% of your payment is non-refundable to account for the work already completed prior to your consultation.

2.    Cancellation Notice for Consultations

•       Cancellations 48 hours or more in advance. If you cancel your appointment at least 48 hours before the scheduled time, you are eligible for a refund, excluding the non-refundable portion of your payment. Alternatively, you may reschedule your appointment without incurring any penalty.

•       Cancellations less than 48 hours in advance. For cancellations made less than 48 hours before the scheduled appointment, no refund will be issued. Rescheduling may be allowed at the discretion of the clinic and may incur a rescheduling fee.

3.    No-Shows for Consultations

If you fail to attend your appointment without providing prior notice, your payment will not be refunded. Rescheduling in such cases will require full payment of a new consultation fee.

4.    Rescheduling Policy for Consultations

•       With 48+ hours’ notice. Clients may reschedule their appointment with at least 48 hours’ notice at no additional cost.

•       Within 48 hours. Rescheduling requests made less than 48 hours before the appointment may incur a rescheduling fee.

B.    Cancellation, Rescheduling and Refund for The 12-Week Program

5.    Payment Policy for the 12-Week Program

•       Non-refundable deposit. A €300 non-refundable deposit is required to secure your place in the program.

•       Payment structure: The remaining balance will be split into two payments of €300 each, payable on [date 1] and [date 2].

•       Non-cancellation policy: Once the 12-week program has started, no cancellations or refunds are permitted. This ensures participant commitment and continuity throughout the program.

6.    Cancellation and Rescheduling for Included sessions

To provide flexibility while respecting everyone’s time, the following rules apply to sessions included in the program:

•       Cancellations 48+ hours in advance. Sessions can be rescheduled without penalty, subject to practitioner availability.

•       Cancellations within 48 hours. Rescheduling may be permitted at the practitioner’s discretion and must occur within five working days of the original session. Additional fees may apply.

•       No-shows: Missed sessions without prior notice cannot be rescheduled or refunded.

7.    Extenuating Circumstances

In cases of medical emergencies or other unforeseen circumstances, exceptions to the above policies may be made at the discretion of Fin the Dietitian. Supporting documentation may be required to waive fees or provide alternative arrangements.

8.    Agreement

By booking a consultation or enrolling in the 12-week program, you acknowledge and agree to this Cancellation, Rescheduling and Refund Policy.

For more details or to address specific questions, please contact us directly at info@finthedietitian.com.